The Age UK organisation was created by a merger between two of the most trusted activist groups and charities that deal with the older generation in the UK. They were Age Concern and Help the Aged. Their website is also one of the most trusted in this country for older people as well. Due to this reason I attempted to contact the people who run and manage the Age UK website. As they had experience in designing a user friendly system. Which if I made contact with them may help myself and Team 1 to review the Age UK website interface design, its content and structure. Also how we could use this to compare to the Peoples Stories website and perhaps gain a more professional perspective on its user friendly ability. I therefore contacted the Age UK website enquiries telephone number 0800 169 8787 and spoke to Paul Jones part of the customer engagement team. Paul in-turn placed myself on hold and contacted the Age UK website management team directly on my behalf before returning to me and updating the situation. Paul said that myself and Team 1 would be unable to communicate directly either by phone or e-mail to the Age UK staff who manage their website but that they would be willing to answer our questions and offer us assistance if they had time. Paul then gave me the details for a general e-mail that the website management team had told him to pass on to myself and team 1. The e-mail was contact@ageuk.org.uk which I used on several occasions to send through a questionnaire and a set of questions that Elle Murray had designed. This proved to be unsuccessful and we never received a response to our e-mail traffic.
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