Exploring trust issues with the Focus Group

Whilst discussing online communication, Maureen said that she believed Facebook to be excellent for people (O.A.P.’s) stuck at home. As it gave them a way of socialising with the outside world. Maureen then went on to discuss that she thought it could also be dangerous as some older people struggle with trust issues in today’s society, with some vulnerable people divulging too much information which may leave them insecure. John at this point reinforced Maureen’s point by saying “I didn’t grow up with Facebook or Twitter. I feel nervous about using them you know. There are allot of ways of communicating online such as e-mail which is safe and secure”. Frank also brought up Skype and that he thought it was a good communication tool that was safer for older people